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100% Completion Rate

April 17th, 2012 by JP Colaco SVP of Advertising

At Hulu, we pride ourselves on giving 100% to everything we do.

From Hulugans adorned in over-the-top getups at our annual Huluween costume competition, to April Fools’ pranks taken to the extreme – we are “all in”.

This “all-in” attitude is pervasive throughout our company culture and is ingrained in how we innovate on behalf of our viewers, advertisers and content partners.

Today, we’re excited to announce the newest way we are giving 100% with the introduction of our latest ad innovation:  Hulu will now only charge its advertisers based on a 100% completion rate. This is for advertising sold by Hulu’s advertising team, and will apply to both Hulu and Hulu Plus.

Hulu advertisers will not be charged unless their advertisement has been streamed through completion; in other words, an advertisement that has been 100% delivered. There will be no extra cost to Hulu advertisers for this service.

This is an industry first.  We’d like to thank our forward-thinking beta testers at Zenith Media, General Mills, and Horizon Media for their partnership on this initiative.

Implementing 100% completion rate for Hulu advertisers is just another way we are working with the advertiser and viewer community to innovate. In 2007, we launched the Hulu Ad Selector which allows viewers to choose among multiple ads to select the one most relevant to them.  Recently, we introduced Hulu Ad Swap to market, a cutting edge advertising product that allows viewers to substitute out the ad they are watching for one that they feel is more relevant to them. Since the launch of Hulu Ad Swap, we have seen over 9 million substitutions and that number is increasing every day.

The original Hulu service continues to ramp aggressively both in users and content while Hulu Plus, our US subscription service, passed more than 2 million paid subscribers in Q1 of this year. Based on our research, Hulu Plus has achieved 2 million paying subscribers faster than any video subscription service – online or offline – in US history.

On behalf of the Hulu team, thank you to our customers…users, advertisers and content owners alike.


JP Colaco
SVP Advertising

Last comment: Feb 23rd 2016 8 Comments
  • Peter Demel says:

    Very good work, congratulations, keep it up.
    Freedom of expression is very important.

  • Aaron says:

    Ads on a paid service? Eff off. Greed.

  • Mike says:

    I just started the one week trial. Not liking the interface or the ads, Netflix hands down for the same price,

  • jking says:

    hulu needs new interface and fix fwd and rew its been long over do hope someone is listing thankyou!!!

  • In the digitalized world of social media and expenses marketing campaigns, it’s good to see people with a beat-the-streets mentality still using tried and true guerilla marketing techniques.

  • Charles R Harrington44@hotmail.com says:

    Maybe you should make sure that when you say free weekend on x-box it means free weekend and not being charged for it.

  • J. Curtis says:

    This is a pretty neat marketing trick. if only it were paired with one additional feature: the ability to actually skip an ad (therefore allowing a non-completion).

  • Tal says:

    A highly interesting approach. Certainly means better service for your advertisers, and a fair policy of a full CPA. But what will it do to the user experience? Will it affect, in the foreseeable future, the way video is presented to users? Do you guys have any thoughts in this direction?
    Pinged that at http://www.disruptzone.com/ux2012_4.html . I will be happy to hear your view on this aspect.