Comments on: Hulu Plus Begins Rollout on Select LG Devices

By: Hulu Support Advocate

Hulu Support Advocate — Sat, 06 Apr 2013 20:15:30 +0000

Hi Alyssa,

Thanks for posting and I’m sorry for the trouble. For situations like this, please contact us directly via email through our support form ( http://www.hulu.com/support/support_form ) and we’ll be happy to assist.

Regards,
Russ K.
Hulu Support

By: Alyssa

Alyssa — Fri, 05 Apr 2013 21:46:35 +0000

I have an LG tv and recently I have been unable to use the hulu app. Whenever I log on my hulu plus account it tells me I need to be a hulu plus suscriber. Is there anyway to fix this?

By: Hulu Support Advocate

Hulu Support Advocate — Mon, 25 Feb 2013 03:23:15 +0000

Hi Gil,

Thanks for posting. At this time, our service is not available on the BD570. While I can’t say for certain that your specific model will be added in the future, we’re always looking to expand our lineup of supported devices. I hope this helps.

Best,
Kyle
Hulu Support

By: Gil

Gil — Sun, 24 Feb 2013 17:12:46 +0000

Is Hulu Plus available to be added to LG BD570. If so, how is that done? If not, will it be available in the future?

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By: Francine

Francine — Tue, 15 Jan 2013 13:23:28 +0000

I think that what you posted was actually very
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home page and watch how they create article headlines to
get people interested. You might add a related video or a picture or two to get people excited about everything’ve written. Just my opinion, it could bring your website a little livelier.

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By: Hulu Support Advocate

Hulu Support Advocate — Mon, 01 Oct 2012 00:19:45 +0000

Hi Lisa,

I’m sorry that our LG app was giving you playback trouble. Before you take it back, I’d like to try some troubleshooting steps with you to see if we can get Hulu Plus playing more smoothly. Please try unplugging both the LG BluRay and internet from power for 1 full minute then seeing if playback improves. If not, I’d suggest lowering video quality during playback, and making sure your player has the latest software update by going to Setup > Support > Software Update. If these steps don’t help, please feel free to write into us at hulu.com/support.

Best, Alexa, Hulu Support

By: Lisa

Lisa — Sun, 30 Sep 2012 04:52:36 +0000

I so wish I had visited this site before buying an LG Bluray player. I have the same problem as many of the other comments on this site. Everything plays fine except Hulu Plus. It gets stuck after every commercial and on the initial load. Now it is sticking all the time, if I push the stop and then play button it works for a minute and then gets stuck again. I have a Wii and it works fine through that, but it is connected to a different TV. I am going to try to take the LG player back since I have only had it a couple of weeks, and wil never buy LG again.

By: Mr. Miller

Mr. Miller — Thu, 26 Jul 2012 15:47:48 +0000

Well I had a software update on my LG blu-ray player yesterday, installed it and now Hulu is working again. Thanks for all your hard work Hulu and LG. I am glad to be back up and running.

By: Hulu Support Advocate

Hulu Support Advocate — Fri, 20 Jul 2012 19:12:14 +0000

Hi Matthew,

Thanks for contacting us. We are currently working with LG to get this resolved. Please reach out to LG’s support team for additional assistance and information ( http://www.lg.com/us/support ).

My apologies for the inconvenience this has caused.

Thanks,
Russ
Hulu Support

By: Matthew

Matthew — Thu, 19 Jul 2012 23:04:26 +0000

I bought LG BP620 just because it had wi-fi and hulu+ but CANNOT get hulu. It just says ‘coming soon’?!?! What the heck??

By: Dustin Schwobe

Dustin Schwobe — Sat, 14 Jul 2012 01:59:34 +0000

I was having problems with my LG BD670 as well. The video would hang up on the loading screen every time. Setting my DNS to 8.8.8.8 seems to have solved the problem.

By: vik

vik — Sat, 30 Jun 2012 16:19:35 +0000

hulu plus sucks on LG tv 55LW5600 everything else netflix,vudu, amazon video….etc works very well. Hulu also start very well but as soon as ads starts it stucks….I believe the big problem is ads, it somehow stops after ads and keeps on buffering……. am not sure who needs to improve LG or Hulu but all the other premium channels works good on LG so problem is with Hulu not LG

By: Mr. Miller

Mr. Miller — Mon, 25 Jun 2012 00:09:30 +0000

Please keep us updated on this.

By: Hulu Support Advocate

Hulu Support Advocate — Tue, 19 Jun 2012 00:45:53 +0000

Hey everyone,

I’m very sorry for the loading issues that are occurring on LG devices. Our team is aware of this problem, and our developers are currently investigating the issue. Unfortunately, we don’t have a solution at this time, but it has become one of our top priorities. Although I don’t have a timeline to share right now, we expect a to roll out a resolution shortly. I apologize for any inconvenience. If you would like to email us about your specific issue, please contact us at http://www.hulu.com/support .

Thanks,
Hulu Support

By: Scott

Scott — Mon, 18 Jun 2012 18:30:10 +0000

It is not a DNS issue and I think Hulu knows it. That is just a good way of letting you hope they will work on your issue.
I have an LG BP320 and HULU is the only thing that does not work.

By: Scott

Scott — Mon, 18 Jun 2012 18:23:04 +0000

I have been in contact with support, and they are claiming that their developers are working on it. Unfortunately this issue has been going on a long time, and until they fix the bug, I think we are all screwed!

By: Mr. Miller

Mr. Miller — Sat, 09 Jun 2012 23:56:51 +0000

I seem to be having the same issue with Hulu Plus on my LG Blu Ray player. I can load the Hulu app, sign in and when I select a show it loads and plays the 1-2 minutes of commercials just fine, but hangs when trying to load the actual show. It just hangs on the loading screen with the dots…. I have tried several trouble shooting steps so far. I have powered the unit off and back on, reset my connections a few times, and tried hard setting the DNS to 8.8.8.8….I am not sure what else to try. It seems to have started after the last one or two software updates from LG, so it could just be something on their end…but when checking with my brother in-law he said he is having the same issues with his Hulu Plus app on his Blu Ray player….please help. Thanks.

By: Hulu Support Advocate

Hulu Support Advocate — Fri, 08 Jun 2012 18:00:45 +0000

Hi Kelli,

Sorry to hear you’re having issues with our LG app. Mind trying some troubleshooting steps? Resetting the DNS server on your LG TV may help resolve the issue; I’ll include the steps to do so:

Wired setup
1. Press the Home button on the remote control
2. Navigate to “Setup” and press Enter
3. Navigate to “Network” and press Enter
4. Navigate to “Network Status” and press Enter
5. After the test is completed navigate to “Settings” and press Enter
6. Navigate to “DNS Mode” and press the right arrow until you see “DNS Manual”
7. Press the down arrow and input “8.8.8.8″ and press Enter
8. Navigate to “Close” and press Enter

Wireless setup (NOTE: have your wireless network password handy)
1. Press the Home button on the remote control
2. Navigate to “Setup” and press Enter
3. Navigate to “Network” and press Enter
4. Navigate to “Network Status” and press Enter
5. After the test is completed navigate to “Settings” and press Enter
6. Navigate to “Setting from AP list” and press Enter
7. Select the desired wireless network
8. Enter your wireless network password
9. Navigate to “DNS Mode” and press the right arrow until you see “DNS Manual”
10. Press the down arrow and input “8.8.8.8″ and press Enter
11. Navigate to “Close” and press Enter