Update 7/7/11: Facebook on Hulu is now live.
In the process of rolling out our Facebook Connect integration with Hulu, we discovered a technical issue affecting a limited number of users who connected to Hulu through Facebook. As soon as we learned of this issue, we immediately went into rapid response mode to find out the extent of the problem and to take steps to protect our users and ensure this doesn’t happen again.
Here’s what we know: When we launched our Facebook Connect feature early this morning, we discovered that a small number of users weren’t seeing their own Hulu account information upon login. We’re still drilling down on the precise nature of the issue, but we know that it was a coding and configuration error on Hulu’s side, and not the result of hacking, or other third party actions, or a vulnerability in Facebook Connect. We’ve been able to confirm approximately 50 affected users whose profile data, including email addresses, could have been accessed. But no one gained access to Hulu systems or highly sensitive user information such as passwords or credit card numbers.
Here’s what we have done and plan to do to ensure that this does not happen again: Out of an abundance of caution, we disabled all the connection points to Facebook Connect on Hulu, and we required all Hulu users to login again directly through our site. We are also taking the precautionary measure of resetting privacy settings to the most restrictive settings for anyone who logged into their Hulu account through Facebook during the affected period. Once we are certain that the issue has been fully addressed, we will re-launch our Facebook Connect program.
We apologize to any affected users, and we intend to do everything we can to make it right and avoid similar issues in the future.